What Happened to Accountability?

These last few weeks, I’ve been frustrated that not everyone seems to take responsibility for their actions. Accountability is something that was instilled in me at an early age. I learned when I was young that it’s important to keep your word and allow people to rely on you.

A specific example of this is a large company I’ve had many issues with these last few weeks. My problems have stemmed from nothing I have control over: their “computer system.” Now, I’m not sure if it’s actually the computer system making these errors (in my eyes, it seems to be mostly human error). However, it has caused me much frustration.

The most frustrating part is that not one employee has taken responsibility for their actions. If they had told me, “Oh, I made a mistake in the computer. Let me fix it,” I would have understood. Or, if it were actually a system error, I would have appreciated even one person taking an interest in my problem and making it their personal agenda to do something about it.

So what has happened to accountability? I feel like this is a trait that any good worker should have. In fact, many managers in today’s workplace expect workers to be all of the following (from officeteam.com):

• A rock— Can your boss count on you 100 percent? Managers increasingly rely on administrative professionals to keep the office running smoothly, especially in their absence. By meeting all of your obligations efficiently and on time, you earn a valuable reputation for dependability.
• The right call— Are you known for making good decisions? Managers need employees who exercise sound judgment. Make sure you gather all relevant information and take a look at issues from your manager’s perspective before you act.
• A fixer— Are you willing to correct a mistake, even if it wasn’t your fault? Rather than pointing fingers when errors occur, focus on solving the problem. Then backtrack to identify what went wrong and how similar situations can be avoided.
• A trusted source— Be up-front when you do make a mistake and come prepared with a solution. Hiding problems only forestalls the inevitable.

According to a post on azcentral.com, “Failing to accept complete personal responsibility, without excuses or addendums, is a practice that’s infected every nook and cranny of our society today, including the workplace, says Linda Galindo, an executive coach and accountability expert.”

Have you encountered a similar situation of accountability? What’s the best way to solve issues such as these?